Ordering Information, Delivery, Terms & Conditions.

Hello…. We understand the anticipation that comes with ordering your favourite products, which is why we’ve streamlined our delivery process to ensure a smooth and hassle-free experience for you.

Let’s dive into the details of how our delivery system works and what you can expect when placing an order with us.

Delivery Schedule:

We dispatch orders twice a week, on Tuesday and Friday mornings. It’s important to keep in mind our cut-off times for orders, which are Monday at 4:00 pm EST and Thursday at 4:00 pm EST. Orders placed after these times will be processed for the following shipping day. Just a heads up, if it’s a public holiday, your order will be shipped on the next available shipping day, which will be Tuesday or Friday. Please note Express options all ship out only on these dates as well. Just to let you know we do NOT have pickup, either by yourself or via your courier.

Shipping Eligibility:

While express shipping is available at checkout, some products like confetti cannons, colour powder blasters, flash cotton, etc., don’t qualify for express shipping. Make sure to check the individual product pages for specific info on shipping eligibility. Opting for express shipping for these products might cause delays, as we’ll need to coordinate standard shipping with you.

Delivery Address and Payment:

Once your products are delivered, they’re officially yours. The couriers won’t call you before they drop off your goodies, so if you live in a gated community or a complex with entry passcodes, be sure to let us know when you place your order. If your address is a business, include the business name or shop number. Please note that our couriers don’t deliver to PO BOXES, PARCEL LOCKERS, or PARCEL COLLECT locations.

We accept payments through PayPal, Mastercard, Visa, and Amex. We don’t offer invoicing, credit terms and we don’t accept School Orders – schools should use their school credit card to order online.

Liability and Support:

We’ve got your back! If there are any issues or concerns, we’ll tackle them on a case-by-case basis to make sure you’re happy. If there are any delivery hiccups, we’d appreciate it if you reached out to us via EMAIL rather than contacting the courier directly. We’ve got the insider knowledge to speed up the review process.

Delays and Shipping Restrictions:

We do everything in our power to ensure your order arrives promptly. However, if there are any delays caused by our carrier or event out of our control, we won’t be liable for any loss or damage due to the non-delivery The estimated delivery times are from our shipping date, not the order placement date .For specific delivery times in different regions of Australia, check out the detailed information provided below.

Delivery to temporary addresses:

We have had problems in the past shipping to hotels, motels, resorts or temporary addresses such as event popups etc. It is a requirement of couriers that deliveries go to a permanent address, but most will attempt delivery to a pop up etc. Should you choose these delivery addresses we / and our courier partners are NOT liable for missing, damaged or lost parcels or if your parcel arrived after you have left etc. If items are returned to us, we will refund less original fee charged to you or the fee we paid to our couriers which in some cases is more than charged or not charged to you, any return fee charged to us by couriers and our normal 10% restocking fee which includes non-refundable fees charged by our payment processors.

Claims and Concerns:

If your order is lost, damaged, or missing items, shoot us an EMAIL with the necessary info . Whether it’s lost in transit, damaged on arrival, or contains wrong items, we’ll tackle the issue pronto.

Agreement and Delivery Terms:

By placing an order with us, you agree to our Website Terms of Sales and Service, Website Terms and Conditions, and our Privacy Policy. They’re all available HERE

Delivery Options:

We’ve got various delivery options including AUTHORITY TO LEAVE (ATL), STANDARD, and SIGNATURE services to cater to your preferences and make sure your order arrives safe and sound.

Standard Delivery Times:

These estimated delivery times are from our shipping date, not when you place the order. They’re in business days and don’t include weekends or public holidays. Geelong/Melbourne 2-5 days, Country Victoria 4-7 days, Major East Coast Centres, TAS, SA most areas 4 – 7 days, Country NSW, SA, Remote Qld, 7 -10 days. WA 10-14, NT 14+ days

Geelong Region Only:

In addition to the above, we’ve got a PRIORITY SERVICE for ATL, Standard, Signature which offers delivery in 1-2 business days from the shipping date.

Authority to Leave (ATL):

The courier will leave the parcel in a safe place at the delivery address if available. If they can’t, the parcel will be directed to the nearest Parcel Connect agent. You’re cool with the parcel being left at your place as shown by the courier’s tracking, and you agree not to hold us responsible for any loss or damage.

Standard and Signature:

For Standard deliveries, the courier will get a signature if possible. If you’re not around, they’ll leave the parcel in a safe place if they can, or direct it to the nearest Parcel Connect agent. Signature delivery requires a signature! from you, and if that’s not doable, the parcel will head to the nearest Parcel Connect agent.

Express Delivery Times:

Melbourne, Sydney, Adelaide 2-3 days, but usually quicker. Qld 3-4 days, Tasmania 4-7 days. Perth 7 days. Anywhere outside Perth and major suburbs 10 days. Country areas in all states except remote areas 4-7 days. Remote areas 7 – 12 Days even by Express.

Refused/Undelivered – Returned to Us:

If a package is refused or undelivered and ends up back with us, we’ll get in touch to sort it out. Once the items are back with us and inspected, we’ll issue a refund, If items are returned to us, we will refund less original fee charged to you or the fee we paid to our couriers which in some cases is more than charged or not charged to you, any return fee charged to us by couriers and our normal 10% restocking fee which includes non-refundable fees charged by our payment processors.

In conclusion, our goal at The Effects Shop is to provide you with a seamless and stress-free shopping experience from start to finish. We value your satisfaction and are committed to addressing any concerns or issues that may arise during the delivery process. If you have any questions or require assistance, do not hesitate to contact us via email.

If you’ve got more questions or concerns, send us an EMAIL. Thanks for choosing The Effects Shop – your satisfaction is our top priority.

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