CHRISTMAS SEASON

Our couriers are starting to see high volumes of parcels being sent through their networks.

Final Order Dates for Standard Delivery (ATL, Standard, SIgnature):

COUNTRY NSW, COUNTRY QLD, COUNTRY TAS 23 NOVEMBER (Country areas outside of our couriers networks may be made by 3rd party agents and this may impact delivery times).

PERTH, CAIRNS, TOWNSVILLE THURS 7 DEC

DEVONPORT, GOLD COAST, ORANGE, SUNSHINE COAST, WIDE BAY, ALBURY, BENDIGO, CANBERRA, MELBOURNE, BALLARAT, GEELONG, COUNTRY VIC, SYDNEY, ADELAIDE, BRISBANE, CENTRAL COAST, NORTHERN RIVERS, WOLLONGONG, THURSDAY 14 DEC

********** EXPRESS: LAST DATE FOR ORDERS IS THURSDAY 14 DECEMBER ************

OUR EFFECTS SHOP WILL BE UNABLE TO ACCEPT ORDERS FROM 4.00 PM

THURSDAY 14TH DECEMBER UNTIL FRIDAY DECEMBER 29 …… FOR ORDERS TO SHIP TUES JAN 2, 2024

1 . ORDERS LEAVE US ON TUESDAYS and FRIDAYS….this includes EXPRESS Orders.

2 . We supply our products to Australia only.

3. We DO NOT allow for order pick-up under any circumstances, this includes your courier service.

Express shipping is available at check out. Please note, many of our products do NOT qualify for EXPRESS.. such as : Any type of confetti cannon, colour powder blasters, flash cotton etc. Individual product pages will advise accordingly.

If you chose express for these products it will delay your order while we get in touch to ship your order by Standard Shipping.

4. PLACING an order ON TUESDAY or FRIDAY will see it ship on the next scheduled shipping day. Cut off time is 4.00 pm Monday for Tuesday shipping and 4.00 pm Thursday for Friday AEST. shipping. PLEASE allow plenty of time for delivery. Due to public holidays (National and Victorian specific ), orders will ship on next available shipping day being either a Tuesday or Friday.

5. Our Couriers do not deliver to PO BOXES, PARCEL LOCKER, PARCEL COLLECT.

If you attempt to use for example “Suite 123” 20 Smith St. Smithville, our system will flag this as a post office and ‘Suite 123” as a PO BOX. Australia Post will NOT accept your delivery as it has not been sent via the postal system. Any orders to PO Boxes, Parcel Lockers, Parcel Collect will be immediately cancelled. You will receive a refund less 5% of your full order value including shipping. This covers the paypal/credit card fee which we do not get refunded, plus an administration fee to cancel and refund your payment.

6. Payment is accepted by PayPal, Mastercard, Visa and Amex.

7. Standard Delivery Times. The Effects Shop or our Courier Partners cannot guarantee delivery times. These approximate delivery times are from our shipping date, not when you place the order. These are business days and do not include weekends or public holidays.

Geelong/Melbourne 2-5 days, Country Victoria 4-10 days, Major East Coast Centres, TAS, SA most areas 4 – 7 days, Country NSW, SA, Remote Qld, 7 -10 days. WA 10-14, NT 14+ days. Please note…..2-5 days does not mean you will get your delivery in 2 days. You MAY, but we say 2-5 days as we are NOT the courier company and have to estimate the time frame.

GEELONG REGION ONLY – In addition to the above, we also have a PRIORITY SERVICE for ATL, Standard, Signature which offers delivery in 1/2 time of above times —- 1-2 business days from shipping date.

At checkout you have the following options:

AUTHORITY TO LEAVE (ATL) As part of this service, the courier will leave the parcel in a safe place at the delivery address if available. If unable to leave in a safe place, the parcel will be directed to the nearest Parcel Connect agent. You will be notified via the tracking page. You agree that the parcel is deemed received when left at your premises as shown by the delivery courier’s tracking and indemnify The Effects Shop and its couriers against any claim for loss and / or damage relating to any freight item so left.

STANDARD For Standard deliveries, couriers will obtain a signature from the receiver when possible. If you are not available they will leave the parcel in a safe place at the delivery address if possible. If unable to leave in a safe place, the parcel will be directed to the nearest Parcel Connect agent. You will be notified via the tracking page.

SIGNATURE Our Signature delivery service requires our couriers to obtain a signature from the receiver. If that’s not possible, the parcel will be redirected to the nearest Parcel Connect agent. You will be notified via the tracking page.

8. EXPRESS DELIVERY TIMES

Melbourne, Sydney, Adelaide 2-3 days but usually quicker. PLEASE BE REALISTIC about delivery times! Ordering on Thursday for delivery (when we SHIP ON FRIDAYS) won’t get your order “for the weekend”. Qld 3 -4 days, Tasmania 4-7 days. Perth 7 days. Anywhere outside Perth and major suburbs 10 days. Country areas in all states except remote areas 4-7 days. REMOTE AREAS 7 – 12 Days even by Express. These times are from our shipping date, not when you place the order.

9. Please note, as we are not the delivery company we cannot give exact delivery time. The Effects Shop cannot take responsibility for late delivery caused by freight carriers as this is outside our control. Our Delivery Partners cannot confirm/guarantee delivery on any shipment. Title and risk of loss to all Products will pass to you on delivery If you have specified a recipient who is not you, for delivery purposes, then you accept that evidence of a signature by a person who identifies themselves as that person at that delivery address, is evidence of delivery to you and fulfilment by us of our responsibility. Couriers will not phone you to advise they are delivering. If you are in a gated community or other complex requiring passcodes for entry, please advise in the comment section when ordering. If you address IS A BUSINESS please include the business name/Shop number. Under ACCC we are NOT responsible for delays in delivery and WILL NOT refund your order for late delivery.

While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier or by any event which is out of our reasonable control, including but not limited to any delay caused by shipping delays, peak demand etc. If you have not received your order after 4 days of the expected delivery date as above, the first thing to do is to contact US and not the courier company. We have processes in place that are not available to you as the receiver. Please contact us via EMAIL with delivery address, name of receiver and our order number.

10, Freight and Handling You will pay freight and handling charges on any goods you order from us, All goods delivered within Australia incur a freight and handling charge which is area dependent. Freight Charges are automatically calculated at checkout depending on delivery postcode and service level chosen.

11. FOR orders BEING DELIVERED TO HOTELS, MOTELS. APARTMENT HOTELS etc. we accept no responsibility if your order arrives AFTER YOU LEAVE, goes “missing” etc. You place such orders entirely at your own risk. Read our information sheet Can I Ship Parcels To My Hotel

12. Fraudulent Orders

We reserve the right to place a temporary hold to or cancel your order in the event we have reasonable grounds to believe it is fraudulent. In such circumstances we will attempt to contact you, using the email address you provided at the time of booking and may request you to either provide further proof of identity before issuing your order. In the event we are not able to contact you or the information provided does not meet our minimum identification requirements, we may cancel your order with no liability whatsoever.

13. Liability Subject to the provisions of this clause, to the extent permitted by law:

• All warranties, representations and guarantees (whether express, implied or statutory) are excluded;
• We will not be liable for any indirect losses or consequential damages of any kind suffered or incurred by you; and
• We limit our liability to the replacement, or replacement cost and the delivery cost, of the relevant goods at our option.

14. How do I know my order is shipped?
Once your order is confirmed by email it is processed by our warehouse. The items are packaged in a satchel or box with your packing slip. Your package is collected from us by our couriers. We will send you a confirmation email as soon as you place your order. If you do not received tracking after 48 hrs, excluding holidays/weekends. please contact us via EMAIL.

15. What happens if my items get lost in transit?

If after requesting proof of delivery via our courier partners, and this cannot be provided (eg photo/signature), we will submit an insurance claim on your behalf. This can take up to 30 days. The Effects Shop will not reship or refund your order until the claim payment has been made.

16. What happens if my items are damaged?

In the event that any goods in your order arrives damaged in any way, please email us a soon as possible , with you order number and name and a photo of the item’s condition and a photo of the package. We address these on a case-by-case basis but will try to work towards a satisfactory solution. Telling us our colour powder blasters did not work for your Gender Reveal and having “thrown them out” and no-one took any videos/photos, does not work for us either.

17. What happens if an item is missing from my order?
If in the rare chance we have missed an item off your order we will arrange to have a replacement sent straight away, subject to being able to get your delivery to you in time. We are restricted by shipping methods for certain products. Please contact us via EMAIL.

18. What happens if I receive an incorrect item?
If you receive an incorrect item on your order, please contact us straight away and we will arrange for the correct item to be sent to you. Subject to being able to get your delivery to you in time. We are restricted by shipping methods for certain products.

19. Unsuccessful Delivery

Submitting an order online is making a contract to purchase those items. We will not refund any customer for their order when a parcel is “returned to sender” due to it being unclaimed or not delivered or where by a customer has incorrectly entered the wrong address. We will either resend the parcel at customers own expense*, or if the product is still in saleable condition and not a custom mix (eg confetti cannons) , return it to stock, subject to a 20% restocking fee or $25.00 whichever is greater, plus the cost of return to us via the courier and the original shipping cost, which can be at a higher cost that we charged you.

20. You also agree to our Website Terms of Sales and Service, Website Terms and Conditions and our Privacy Policy, which are HERE